In July/August 2020, Seldon Rosser conducted research with HR Directors in Australia on the future of law firm business services including:
- business services team structures
- resourcing trends for evolving role types like Innovation, LPM, Pricing and Business Managers
- culture and employee experience
- the future of the workplace
Key Takeaways
Here is a summary of the key takeaways from the research:
- Business services structures have been too focused on internal process and not external market forces
- Resourcing and recruiting for key business service roles will require focused and strategic succession and talent acquisition strategies
- Business Services Leaders will need to possess high level strategy experience
- Remote working can lead to a location agnostic talent sourcing strategy giving firms a bigger candidate pool to search
- Technology, Innovation, Client Development, CX, Legal Project Management and Business Improvement roles will become more prolific with these skills in demand
- Law firms will need to enhance the experience of both office based and remote working and training to retain and attract talent
To learn more, download a full copy of the report.