The Future of Law Firm Business Services


In July/August 2020, Seldon Rosser conducted research with HR Directors in Australia on the future of law firm business services including:

  • business services team structures
  • resourcing trends for evolving role types like Innovation, LPM, Pricing and Business Managers
  • culture and employee experience
  • the future of the workplace

Key Takeaways

Here is a summary of the key takeaways from the research:

  1. Business services structures have been too focused on internal process and not external market forces
  2. Resourcing and recruiting for key business service roles will require focused and strategic succession and talent acquisition strategies
  3. Business Services Leaders will need to possess high level strategy experience
  4. Remote working can lead to a location agnostic talent sourcing strategy giving firms a bigger candidate pool to search
  5. Technology, Innovation, Client Development, CX, Legal Project Management and Business Improvement roles will become more prolific with these skills in demand
  6. Law firms will need to enhance the experience of both office based and remote working and training to retain and attract talent

To learn more, download a full copy of the report.

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