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Customer Success Manager

Location: London
  • Flexible work arrangements - part-time or full-time and WFH
  • Collaborative team environment that values independence and care
  • Based in the UK (any location)

Performance Leader was founded in Australia in 2007 to introduce professional service firms to talent management software. At that time the technology available was not built for professional service firms and was too expensive or impossible to configure. Also, most software companies didn’t have the patience or staying power to help firms implement, embed and evolve the technology. That’s still the case.

Performance Leader is a small and agile team of people who care about their clients, community and each other. With headquarters in Australia, their business is growing, and with this growth comes this new opportunity.

About the Opportunity

The Customer Success Manager will be involved in all aspects of support, account management, demonstrating the product, educating customers and more. As a b2b software company, primary customer contacts will be admin and super admin users.

The ideal candidate will have

  • 3+ years in a professional services environment.
  • Proven track record of working in a customer facing role (internal or external).
  • Self-motivated, enthusiastic and with a “can do” attitude. There is an opportunity and obligation to lead.
  • Independent and proactive. You must be comfortable working in a remote environment.
  • Excellent communication and interpersonal skills. You will often communicate with clients about complex, time-sensitive matters.
  • Tech-savvy learner. You should be capable and confident using and learning software applications.
  • A high level of accuracy and attention to detail.
  • Collaborative with curiosity to always keep learning.

This is an exciting career development opportunity to work with a great team who collaborate extensively with like-minded organisations.

To find out more or apply for this role, please email Graham Seldon or call on +44 7384 447 633.